Frequently Asked Questions

Frequently Asked Questions

Everything you need to know about our products, shipping, and more.

Shipping & Delivery

How long does shipping take?

Standard shipping typically takes 5–7 business days. Expedited options are available at checkout. All orders are processed within 1–2 business days.

Do you offer free shipping?

Yes — we offer free standard shipping on all US orders over $75. Your cart total will reflect this automatically at checkout.

Do you ship internationally?

We currently ship within the United States. International shipping is coming soon — sign up for our newsletter to be notified.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can use it to follow your package in real time.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery on unused, unopened items. Please visit our Return & Refund Policy page for full details.

What if my product arrived damaged?

We're sorry to hear that. Please contact us within 7 days of delivery with a photo of the damage and we'll make it right — no questions asked.

Can I exchange a product?

Yes. If you'd like to exchange an item, please reach out to our team and we'll guide you through the process quickly and easily.

Ingredients & Product Safety

Are your products truly organic?

Yes. We use certified organic, plant-based ingredients in all of our formulations. Every product is crafted without synthetic fragrances, parabens, sulfates, or harsh chemicals.

Are CleanCraftOrganics products safe for sensitive skin?

Our formulas are designed with sensitive skin in mind. However, we always recommend performing a patch test before full application — apply a small amount to your inner wrist and wait 24 hours.

Are your products cruelty-free?

Absolutely. We are proudly cruelty-free. We never test on animals and work only with suppliers who share our ethical standards.

Where can I find the full ingredient list?

Full INCI ingredient lists are available on each product page. We believe in complete transparency — no hidden ingredients, ever.

Skincare Routines & Usage

How do I layer CleanCraftOrganics products?

As a general rule, apply products from thinnest to thickest consistency: cleanser → toner → serum → oil → balm. This ensures maximum absorption and efficacy.

How often should I use your products?

Most of our products are formulated for daily use, morning and evening. Specific usage guidance is listed on each product page and packaging.

Can I use your products while pregnant or breastfeeding?

We recommend consulting your healthcare provider before introducing new skincare products during pregnancy or breastfeeding, as individual sensitivities can vary.

What skin types are your products suited for?

Our range is formulated to work across all skin types — dry, oily, combination, and sensitive. Each product page includes a skin type guide to help you find your perfect match.